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Contact
Write to [email protected]. Include the app version (Settings), the approximate time of the problem and what you were doing — for example, starting the translator with the glasses connected. Error reports reach us automatically and anonymously; they contain no audio, photos or keys, so there is nothing to copy or attach. We answer within two working days.
No account, one balance in tokens
The app needs no account. Your phone gets starting tokens once; more tokens are bought in packs and never expire. The balance is on the Balance tab; usage is charged by actual use — the translator, the assistant and calls with translation per minute, internet search per answered request. Calls in one language are free.
Rates in tokens
Live translation: 29 a minute · Conversation with the assistant: 9 a minute · Call with translation: 29 a minute · Internet search: 6 a request · Product price lookup: 7 a request
Rates may change; a charge always follows the rate in force at the time of use.
Delete my data
Settings → "Delete my data on the server" erases the device record and its balance immediately. Deleting the app removes everything stored on the phone.
Glasses
Ray-Ban Meta glasses work as a Bluetooth headset for both voice modes. The glasses camera needs the Meta AI app with Developer Mode while Meta keeps its developer toolkit in preview; without it the app uses the iPhone camera.
Something does not work
Check the internet connection and the balance, then restart the conversation. If the problem persists, write to [email protected] with the time it happened and what you did: the app has already sent us its error lines automatically, and the time lets us find them.
Documents
Privacy Policy: https://appsova.site/privacy · Terms: https://appsova.site/terms